Introducing InterTech's new Data Center, Private Cloud and Colocation Services
Contact us to start saving 30% annually in IT costs.
To learn more about InterTech's professional services, please e-mail us or call 1.800.866.0641.
Mid sized and small businesses are continuing to scrutinize IT budgets. Service quality demands are at an all-time high and the Internet has revolutionized how organizations operate, which makes the "old-world" IT service delivery models ineffective. Business professionals are seeing the tremendous benefits of IT managed services support.
Our IT managed services support includes:
Cut Costs and Increase Performance
We have extensive experience in helping customers like you cut IT costs while increasing capability and performance. With a network that is optimized and secure, you can pursue more strategic initiatives that really take your business forward. On average, clients are able to lower the cost of managing their servers and desktops by an average of 30%, simply by deploying our managed services program.
In today's environment, you want a network that is as secure and reliable as possible. We can provide an IT managed service that will analyze and detect areas of vulnerability, and provide you with recommendations for reducing them.
Let us help your business by:
- Monitoring the critical health status of devices and applications
- Remotely diagnosing problems before they occur
- Providing capacity planning reports for informed IT purchasing and budget decisions
- Helping you re-engineer service level agreements (SLAs) more efficiently
- Offering strong IT services management methodology through the ITSM standards of ITIL
- Minimizing your network downtime and increasing productivity
Our team of experienced managed services IT professionals is on call 24 hours a day. Whether you're plagued with persistent network problems such as security vulnerabilities, poor performance and a barrage of support requests or just need a little network fine tuning, we can help.
Help Desk
InterTech provides a dedicated computer Help Desk Team to drive and support our professional services. Scalable for every size of business, our help desk provides technical support and assistance with software and hardware issues remotely. IT service management levels range from per-incident support to 24/7 unlimited call support. Remote control services allow our Help Desk Analysts to provide desk-side support directly to technology users.
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Onsite Services
Escalation to onsite service for network-related and end-user support issues are included with your IT Managed Service. One of your assigned engineers will respond directly to your place of business to resolve on-site any issues that cannot be resolved remotely. You can also pre-schedule periodic on-site services tailored specifically to your business requirements.
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Hosted Managed Services
Hosted Managed Services allows you to have your network infrastructure housed in our world-class data center, which includes 24/7 fully managed server administration, network monitoring service, software updates, reboots, security patches and operating system upgrades. Hosted Managed Services can be provided for a dedicated network infrastructure. Or, utilizing our shared network infrastructure, it can allow you to scale your network requirements on demand and eliminate hardware purchases and costly hardware support contracts.
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Managed Print Services
Managed Print Services is the management of hard-copy device fleets such as copiers, printers, multifunction devices and fax machines in a unified manner. You can significantly reduce your printing costs by gaining better control of your installed fleet of printing devices, and optimizing your document management and workflow processes. Our vendor-neutral approach allows us to focus on analyzing your existing assets and establishing a baseline for business output requirement. We then work with any of our industry-leading manufacturer partners to determine the most cost-effective standards for your business needs on a go-forward basis. Managed Print Services include hardware support costs, toner costs and consumables as defined by the manufacturer, excluding paper costs.
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IT Vendor Management
Vendor Management is the management of the numerous software licenses, hardware support contracts, telecommunication carriers, hosting providers and required network infrastructure participants that comprise your entire network infrastructure. As part of Managed Services IT, we take direct ownership for the day-to-day interaction and management of these vendors. We assess their necessity for your business and manage and secure competitive pricing at the time of renewal. We keep your software licensing legal.
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Co-location and Managed Data Center Services
We offer a wide range of co-location services for your business, including co-location cabinets, high-density co-location, co-location cages or private hard-walled data center suites. Our co-location facilities are designed, built and operated to provide 100% uptime service levels and are SAS70 Type II certified.
Our energy efficient co-locations are carrier neutral and provide access to more than a dozen telecommunications carriers. With 24/7 on-site security staff, closed-circuit TV surveillance, biometric screening and defined access lists, your network infrastructure is secure with us.
Combined with our Data Center hosting and Managed Services, your infrastructure is supported by a team of IT professionals, allowing you to focus on running your business, not running your data center.
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Cloud Computing Managed IT Services
With InterTech's private cloud managed IT services, you only pay for the services you need. It's a great way to reduce costs, gain efficiencies and enhance the overall management, reliability and accessibility of your existing infrastructure solutions. InterTech has invested in a highly secure and redundant virtual data center, providing services such as Hosted Virtual Networks, Virtual Machine (VM) Data Center Replication Services, and Remote Hands. If you're looking for a smarter, better way to manage your IT needs and infrastructure, we can help with our Cloud Computing IT Managed Services.
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